I stumbled across Gail and Alison Rubke's beautiful lingerie boutique Faire Frou Frou in Studio City, California via another blog which I visit regularly. This dynamic mother and daughter duo's eye for retail design and merchandising was what really caught my attention - the colours, furnishings, and details in their boutique really make their space a delightful treasure for shoppers. Gail and Alison were kind enough to do an interview with us to fill us in on how Faire Frou Frou came to be, and what they have learned during the process of launching their boutique.
Name Of Business: Faire Frou Frou
Year Started: 2005
Website/Blog URL: www.fairefroufrou.com
Industry Type: Retail
Please provide a brief description of your business: Faire Frou Frou is an award-winning lingerie boutique that specializes in the finest brands in intimate apparel, with collections from the finest intimate apparel designers from around the world!
What type of services or products do you offer? Intimate Apparel for the mid-range to high-end consumer.
Why did you start the business? Faire Frou Frou is truly a labor of love! This mother-daughter business was developed as a result of a mother and daughter wanting to combine their talents and work together. Gail, the mother, was an artist/art instructor, and Alison, the daughter, was a CPA with a worldwide accounting firm. They always knew they wanted to own a boutique, but their niche in lingerie developed after discovering amazing intimate apparel brands in the European magazines, but no stores in which to purchase them. Everything really fell into place once Gail & Alison discovered their focus on high-end lingerie.
What makes your business unique? We always say that Faire Frou Frou is only as unique as the brands it carries. We give a tremendous amount of credit to the talented designers that we represent. We have a very specialized selection of inventory, and the shop is unique in its design, layout and focus on the high-end market.
How did you come up with the branding for your business? We just tried to do what makes sense, gaining inspiration from stores/brands that we liked and considered successful. It took us a few weeks to figure out what our store name & logo would be, and ultimately it was Gail (the mom) that discovered the phrase Faire Frou Frou (from faire du frou-frou) and she drew the logo.
Does creativity play a role in your day-to-day business activities? If yes, how so? There are a lot of places to buy lingerie, so we need to let potential customers know what sets us apart. We needed to create a business that was destination-driven, making our boutique, inventory, shopping bags, etc. so enticing that it would draw in customers from around the world.
What is one major stumbling block that you have encountered in your business start-up history?
We felt like we were faced with quite a few stumbling blocks when getting started; namely we didn’t have any experience or knowledge of the retail industry. We didn’t even know that there were lingerie tradeshows or wholesale showrooms. There was an incredible learning curve. Another obstacle, though not really in our control, was that our landlord promised us that we could open our boutique in November 2003, but his issues with construction delays and permit problems didn’t allow us to open in that space until February 2005!
If you could start-up all over again, what is one thing you might have done differently?
We bought too much inventory! We didn’t want to say ‘no’ to a lot of people, so we ended up buying way too much of everything. We have since learned how to graciously decline a sales pitch.
Do you belong to any professional business organizations or networking groups? If yes, which ones? Alison is currently a member of the Junior League of Los Angeles. This is a women’s volunteer organization focused on assisting women and children in need. Other than that, there’s a lot of online networking!
What inspires you? The beauty of the brands we carry, color, fashion, design, blog reading, fashion magazines.
What is one website you visit daily? http://absolutelybeautifulthings.blogspot.com
If you could sum up your business in just two words, what would they be? Sophisticated lingerie.
all images via Faire Frou Frou.